Training and Development

Good standards of practice and care are achieved when organizations have a learning culture that supports the training and development of staff. At an organizational level, these developments address structures, culture, systems, human resources, and leadership. At an individual level, this means staying up-to-date through training and post-registration learning. Linking training and development needs to organizational and individual priorities supports ongoing enhancement of quality and safety.

We integrate Dignity into key training and education to future-proof the Dignity Challenge within our workforce. We use the reach standards as a quality tool in our organization for our staff to work towards, embedding person-centered culture among our diverse workforce.

When workers have a specific interest in a particular area, we provide training and guidance for them to acquire the desired knowledge; a good time to express this is during an appraisal or supervision.

Induction

All employees follow an induction process covering the 15 standards set out in the Care Certificate.

Care Certificate Standards:

1. Understand your role
2. Your personal development
3. Duty of care
4. Equality and diversity
5. Work in a person-centered way
6. Communication
7. Privacy and dignity
8. Fluids and nutrition
9. Awareness of mental health, dementia, and learning disabilities
10. Safeguarding adults
11. Safeguarding children
12. Basic life support
13. Health and safety
14. Handling information
15. Infection prevention and control

Core Training:

1. Care Certificate
2. Moving & Handling
3. Safeguarding
4. First Aid
5. Medication
6. Food Hygiene
7. Data Governance

Training records for all paid employees and volunteers are stored in our electronic training database.

Site Induction:

1. Visit to Main Office
2. Electronic Induction Form
3. Health, Safety, and Fire Procedures
4. Policies and Procedures
5. Reporting Processes
6. Use of Technology
7. Shadowing Shifts

All workers will have knowledge of primary care services available, such as GP, out-of-hours, walking center, or seeking advice from the NHS 111 service. Accident and Emergency departments are for serious and life-threatening injuries and conditions only.

All workers will have training and skills relevant to the particular individuals they’ll be working with. If a higher level of skill or knowledge is required to meet special support needs, we look to provide further specialist training.

Further Training

The following are examples of training and development that take place at our company. This is not an exhaustive list, as much of our training is responsive to the needs of specific clients and projects.

1. Autism Awareness and severe autism and hidden impairments
2. Dementia Awareness and cognitive impairment, such as Brain Injury
3. Intensive Interaction Awareness
4. Sensory Integration Awareness
5. Safe Administration of Medication
6. PEG Feed Training – Carried out by a qualified Nurse
7. Food Hygiene
8. Epilepsy Awareness and Management
9. Makaton Training
10. Visual awareness with learning disability
11. Visual awareness with dementia
12. Visual awareness with autism
13. Behavior that challenges services
14. Profound and multiple disabilities
15. Complex co-morbidities
16. Physical health conditions that require specialist care management
17. Severe Mental Illness that requires more intensive levels of support
18. Dual diagnosis
19. Sensory impairments plus complex communication needs