Shift Cancellations & Wages Policy

This document will explain under which circumstances staff are – and are not – paid for cancelled shifts on their rota.

Situation	Payment
Client cancels the shift and gives less than 2 hours’ notice	Shift Paid in Full
Staff arrive for the shift and the client does not show up within 30 minutes	Shift Paid in Full
More than 2 hours’ notice	Shift Unpaid (shift hours made-up where possible)
Staff member is unable to attend their shift for personal reasons	Shift Unpaid
Unable to attend shift due to adverse weather*	Shift Paid in Full
We cancel the shift due to adverse weather or other safety conditions - 2 Hours’ Notice	Unpaid
We cancel the shift due to adverse weather or other safety conditions - Less than 2 Hours’ Notice	Paid in Full

*In most cases, an attempt to attend the shift must be made. In some cases of adverse weather, we may be able to assist staff into getting to and/or from their shift.