Social Media Policy
Social Media Policy Key Points
- Do not befriend clients or their families on social media platforms
- No use of mobile phones while supporting clients
- Behave appropriately and consistently with the company’s values on social media
- Advise clients on risks and dangers of using social media
- Ensure permission is obtained for any social media posts involving clients or staff
- Disciplinary action will be taken for any breach of the policy
Using Social Media
Social media encompasses various types of interactive online platforms, such as Twitter, Facebook, LinkedIn, internet newsgroups, chat rooms, blogs, and video- and image-sharing websites like YouTube and Flickr. This ever-changing area includes these examples and any new social media developed in the future.
At Seven Steps Support Limited, we maintain a strict Social Media Policy for our staff. We request that employees do not befriend clients or their families on any social media platforms and refrain from using mobile phones while supporting clients.
Our policy outlines clear expectations for staff behavior on social media when identifying an association with the company, discussing their work, colleagues, or coming into contact with service users. This policy applies at all times when a connection to the company has been made, not only during working hours.
Clients have access to social media during their support. As part of our duty of care, Seven Steps Support Limited staff and management will advise clients on the risks and dangers of using social media platforms.
We ensure that permission is obtained from any person involved in a company-related social media post, including pictures, quotes, etc. All posts will only contain positive material.
Seven Steps Support Limited will take disciplinary action against staff members found to be in breach of our social media policy. Breaches include bringing the company into disrepute, violating confidentiality, engaging in bullying, harassment, or discrimination. This list is not exhaustive.