Seven Steps Support Ltd

Policy & Procedure Manual

Please note: We’re updating our policies to make them easier to access and understand on this website. Contact us if you have any questions or notice any issues. You can view company documents on the portal and search our policies using the search box. External resources are available at the bottom of the page. Some policies will also have links to further reading and online resources.

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This manual serves as a reference for all managers, supervisors, and employees of Seven Steps Support Ltd, applicable to all locations where we provide services. Our policies promote excellence, safety, and employee development, while reflecting our values of diversity, respect, and non-discrimination.

We are committed to meeting the regulatory standards for social care in England, such as those set by the Care Quality Commission (CQC). We may need to update policies to keep up with changes in the workforce, employment trends, economic conditions, laws, and regulations. However, any changes will align with our approach to:

• Hiring talented individuals who support our business objectives;
• Communicating standards and expectations for performance and employment;
• Valuing diversity and ensuring equal employment opportunities based on mutual respect;
• Treating all staff, workers, contractors, and clients professionally and without discrimination;
• Providing safe and effective working conditions that meet health and safety requirements;
• Offering competitive terms and conditions in our workplace market;
• Delivering high-quality care and support to our clients to maintain their independence and safety.

We will communicate any policy changes through normal channels and update this manual as necessary.

Registered Manager: Jodie Broughton

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Handbooks & Downloads

Along with using this policies & procedures manual you can download our employee handbooks:

• Employee Handbook
• Health & Safety Handbook

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Regulation & Further Reading

Our policies are based on regulatory standards and laws that govern the health and social care industry. Below are links to useful resources for further reading, including some from regulatory bodies. Please note that we have no control over the content or policies of these resources; they are provided for reference only.

• CQC Regulations: Ensures health and social care services meet quality and safety standards.
• The Health and Social Care Act 2008: Regulates health and social care services to ensure high-quality care and safety standards.
• NHS Mental Capacity Act: Provides legal framework to make decisions on behalf of individuals who lack mental capacity.
• SCIE Key Adult Social Care Legislation: Promotes best practices and innovation in health and social care, offering guidance and training to care providers, practitioners, and policymakers.
• DHSC Care and Support Statutory Guidance: Oversees health and social care systems to ensure access to high-quality care services and promote public health.
• HSE Who Regulates Social Care: Enforces health and safety regulations in workplaces to prevent work-related injuries, illnesses, and fatalities.
• University of Kent Social Care Regulation: Offers undergraduate and postgraduate programs in social care, social work, and related disciplines.
• Wikipedia Social Care in England: A free, multilingual online encyclopedia providing information on various subjects, including social care.
• Sheffield City Council Social Care: Provides support and services to vulnerable individuals, families, and communities through programs such as adult social care, children’s services, and public health initiatives.